FAQs

How does pricing work?

Pricing is based on hourly rate starting at $47.00 per hour plus tax per cleaning technician. The rate might vary by location and the type of cleaning. Please contact us for more details.

Is there a minimum required?

For ongoing service we have a minimum of 4 man-hours of cleaning. (2 hours with a team of two cleaners) For Onetime cleaning, Deep cleaning and Move in/out cleaning service we have a minimum of 6 man-hours. (3 hours with a team of two cleaners)

What is your cancellation/rescheduling policy?

We understand if something comes up and you are going to need to cancel or reschedule your cleaning; Just let us know! Please contact us with at least 24 hours advance notice (routine cleaning) or 48 hours (deep cleaning/move in-out cleaning/one time cleaning) if you need to cancel or reschedule your appointment for any reason. If we receive less than 24 hours’ notice (routine cleaning) or 48 hours’ notice (deep cleaning/move in-out cleaning/one time cleaning), you will be subject to a $50 fee (routine) or up to 50% of the estimated cleaning cost (deep/move in/out/one-time) will be charged. When we get last minute cancellations, we often aren’t able to fill the spot, leaving our hardworking staff without work. We appreciate your understanding.

Do I have to be home for my cleaning?

It’s completely up to you, but it is not necessary for you to be home while we are cleaning. Most clients prefer to be out of the home while we clean.

UPDATES : To ensure social distancing, we request that clients are either away from their home or stay in a different room while we clean. Thank you for your understanding.

How do you access my home?

For ease of access, you may provide us with a key or garage code. We will ensure the safety of your home by setting alarms and locking doors.

Who provides cleaning supplies?

We provide all the equipment and cleaning supplies required during your service except a toilet brush and garbage liners. We also ask clients to provide a vacuum cleaner, if possible, to avoid cross-contamination from house to house. We use a mix of natural and chemical cleaning products. For floors and surfaces, we use a plant-based, all-natural solution, and for toilets and tough areas, we use chemical products to ensure effective cleaning. If you have any concerns about specific chemicals, you may absolutely talk to us about alternatives, and we will use all-natural products.

Can I request special or miscellaneous projects?

Absolutely! We work by the hour, so miscellaneous projects are welcome. Simply contact us with your special requests so we can budget them in to our regular work routine. If we have to trade off – skip a room of your house in order to accommodate the special project, let us know which room(s) you are trading for.

What if something is damaged during a cleaning?

We take a great care when cleaning your home, but accidents do happen. If anything is damaged during your cleaning we will do our best to find a replacement. If you notice any breakage/damage please notify immediately.

How do I pay?

We accept check, E-transfer, and credit card payments, with a 3.5% surcharge for easy processing (Visa/Mastercard/Amex/PayPal). To secure your cleaning appointment, we kindly ask that all clients provide a credit card for our records.

Payment is due on the same day as the service. If we don’t receive another form of payment within seven business days, we will automatically charge the card on file, along with a 3.5% processing fee.

Please note that Sweep n Shine Cleaning Service may need to pause future services if there is an outstanding balance. We appreciate your understanding!

Tipping Your Cleaning Technician

A tip is never expected but always appreciated! Your cleaning technician works very hard to clean your home!